You will find that many of your questions can be answered here on our Frequently Asked Questions page. Scroll down the questions and click on any to see the answer. You can click a second time to hide the answer again.
If you cannot find the answer you are looking for, please feel free to send us an email by filling out our Contact Form
Questions and Answers
Our workshops are all on-demand meaning they are available whenever you are ready to begin. You will notice, some workshops have limited forum time for direct access to your teacher - this is not live, but your teacher will respond to your questions within 24 hours if not sooner other workshops have open forum time. The limited forum may be extended if you require it. To access any classes you need to create a User Account and then confirm your email - without this, you cannot log into your purchased workshops. Once you have made a user account, you will have access to any purchased workshops under the "My Workshop" tab when logged in. Access will be available within 48 hours of registration but usually much sooner. You have access to the forum area as long as it is open, 24/7 for posting your questions and comments. You will still be able to access the class data even after the Forum Area has closed. All workshops include graphics, text, a gallery to view other students & teacher's projects. Most, but not all workshops also include Videos and any templates required for the workshop. Workshops labeled "ebook workshop" do not include videos.
There are two types of On-demand classes - On-demand and On-demand Limited. On-demand means the class is available whenever you want. The Limited version means it has a limited forum time, however you can start that time anytime it suits you. Both versions include a forum and can be accessed 24/7 for as long as you need. They are available as soon as your register (once you have made a user account and we have processed your registration) or for the Limited Version on your requested start date. All lessons are open as soon as you enter the class. This class includes graphics, videos (not always), text and templates when appropriate along with galleries to view other students and teacher's work.
On-demand Limited workshops have the Extended Forum option. This means that you can extend the forum time with the teacher by 4 weeks if you feel the standard amount of time is not long enough for you (see the workshop page for their standard forum time - usually it is 10 weeks but some workshops differ). Some workshops also have the Extended Forum option available inside the class for those who would like to rejoin or extend their discussion time.
On-demand Limited workshops have a limited amount of Discussion Forum time for asking questions so the workshop is considered time-sensitive. Check within the classroom for forum time frames. This information is also on the registration page. You can extend the Discussion Forum time by selecting "Extend Forum" option either when you sign up or on the Extra Info Tab within the workshop.
Lifetime access means you can access the workshop for its lifetime. From time to time a teacher will retire or may retire one or more of her workshops in which case the workshop will be no longer available for purchase. If you own a retired workshop, we allow you a minimum of a month to download the pages and data so you have your own copy of the workshop. At some point after this (usually 4-6 months later), the workshop will be removed from our website however we can supply an offline version if necessary. Lifetime access to our workshops was established at the beginning of 2018 so does not apply to workshops purchased prior to that time.
Yes, every workshop includes a discussion area (forum) so you can talk with your teacher and other students in the class. In the forum, you ask your teacher questions and make comments as well as upload photos of your work in progress. Note: On-demand Limited workshops have limited forum time but many also include the Extended Forum Option.
Yes. There are two ways to use your credit or debit card. 1: To use your credit card on our website, click on the "Enroll" button. This uses a secure and safe method of using your credit card, "guaranteed by paypal" and it is free. You do not need to have a Paypal account to use this option. Paypal will prompt you to sign up with them however you may bypass this step if you wish. If you need help with this, please contact us by clicking here, we can walk you through the process. To find out more about Paypal go to their website. Paypal's website
2: Send us a request by using the form mentioned above stating the class you wish to signup for and your email address. We will send you an electronic invoice which you can pay using your credit card, debit card or Paypal. Please make sure you have the academyofquilting email address in your contacts so our email reaches you. We will contact you so if you do not receive an email from us within 24 hours, please try again.
Do NOT send us your credit card information in an email. This is not secure.
Note: If you make your payment using an e-check through Paypal, the payment will have to clear the bank first before you have access to the class. Be sure you do this at least 1 week prior to class start date to ensure you can begin class when it opens.
No. You can also use your credit card or debit card or pay as a guest through Paypal, none of which require a Paypal account. When using the enroll buttons, simply fill in the details of your card and ignore the prompt to make a Paypal account. You will find a line below the prompt that says "Don't have a Paypal Account?", click here. The page will refresh and give you the option to enter your credit card details and purchase with no paypal account. Please ignore the prompt to make an account. If you have any problems with this method, please request an e-invoice by contacting us at aoq @ academyofquilting.com (removing the spaces)
We no longer accept checks and money orders as they are just too slow to get you into class on time, but you can use a Debit or Credit card as mentioned above.
All prices on our website are US dollars. If you are purchasing outside the US then your credit card will automatically convert the amount to your country's currency. Check online for approximate exchange rate if need be.
You can request a refund anytime prior to starting or within the first 24 hours of your workshop beginning. Since Paypal does not refund their fees, any refund will be for the workshop amount less any Credit Card fees we incur - usually $4 per workshop depending on the price you paid.
We cannot offer refunds on ebook downloads sorry.
There are several things you should check before contacting us:
- Try again making sure that you have typed your email address and your password correctly using lower or upper case letters where needed and ensuring no spaces are included. Check your "Capslock" is not on and ensure no spaces are included into the password.
- Check to be sure you are online. Can you browse other websites? If not, you may have lost connection.
If you see this Error message: An administrator must confirm your account before you can log in. You must validate your account before you can log in.An administrator needs to approve your account. This protects you and our site from spammers. Generally approval will happen within 3 hours, but do allow up to 12 hours. If after this time you still see the same message, contact us (see below)
If you see this Error message: You must validate your account before you can log in.
You may see this message after we have approved you. This means you are yet to click the verification link in the email you have been sent to confirm your user account. Check your spam box if you cannot find this email. If you still cannot find it, contact us. We will manually confirm your email for you.
If none of the above work for, please contact us at email@example.com We will get you into class asap!
By logging into our website you have access to all classes you are registered with. You will find them under the "My Workshop" tab when you are logged in. Once you are logged in to the website, you can enter the workshop as many times as you like, 24/7.
Our lessons are full of text and photos. We also include video to support this information. If you register here you will be able to take a free online class. We also have a preview showing some of the type of things you will see in a class. Click here for your preview.
NO! Our classes are all web-based so they are viewable online. All you will need is the latest version of Acrobat Reader, which you can download free. You will need this to print any templates provided by the workshop you are taking. You may also need a video player such as Windows Media Player or Apple Quick Time etc, to view the videos. All software can be downloaded free.
You can download Acrobat Reader here: Acrobat Reader Download
You can download Microsoft Media Player here: Microsoft Media Player Download
You can download Apple Quilt Time here: Apple Quilt Time Player Download
Our website and classes are best viewed in the latest version of your favorite browser. Please ensure you have your browser up-to-date. If using Internet Explorer we suggest you use version 8 or higher. If you are having any difficult viewing our website or classrooms in these versions, try the Compatibility view or download Google Chrome.
All classrooms except our free one include an upload area where you can upload your finished or near finished projects into the gallery. You can also email an image to us to add to the gallery.
You can easily convert the imperial measurements into metrics if you like, however we suggest you work with patchwork and quilting rulers in imperial measurement. You will find this a lot easier than working with metric rulers.
You can find a simple converter here: inch to cm converter
We know you will not want to purchase the requirements and then find the class is cancelled. Our policy is: No minimum enrollment for any class.
The beauty of our online classes is that you do not have to be in class at the same time as your teacher or other students. You can log in whenever you please, 24/7. You will not miss anything and there is no specific time you need to be online.
You need the latest version of Acrobat Reader to print the templates because these are saved as PDF format. PDF format will ensure that the templates will be printed at the correct size, however, you do have to check that the Page Scaling setting is set to 'None'. Generally, this setting will be set to ‘fit to page’ or ‘shrink to fit page’. You need to change this to 'None' so the templates are not distorted. Also ensure you do not have borders selected for your printout.
Yes. We provide information on new classes, teachers and schedules of classes. This keeps you up to date and provides you with new information. The newsletter also includes articles on quilting, new techniques and upcoming events etc. You can sign up for our newsletter here. You may unsubscribe at any time.
The classroom forum does not have a spell check however you can install one in your browser that will check all forums and forms on any website. If you use the Mozilla Firefox browser, it comes with a spell checker automatically installed. If you are using Internet Explorer you can download and install a free spell checker here: Spell Checker for IE