FAQ

We have two types of class environments at the Academy of Quilting: Scheduled classes and one-to-one learning.

1. Scheduled classes are run at a set date. Most classes will run twice each year. When you register for a scheduled class, you will be able to see the details for this class under your "My Academy" link. (only available when logged in) This should be available within 48 hours of registration. A scheduled class includes classroom forum for discussion, galleries where you can see your classmates work and dates when lessons open along with all the learning information, graphics, videos and text. Other students are also registered for these classes. They will be sharing the same class information, adding their photos in the gallery and asking questions in the classroom forum for you to read and respond to if you wish. You have access to the classroom as long as it is open, 24/7. The length of the class depends on the amount of lessons it has. All classes are a minimum of four weeks long and remain open at least two weeks after the last lesson is posted.

2. One-to-one learning classes are run at any time you wish to commence them. These classes only involve you and the teacher. There are no other students. You will have all the same information as you get for scheduled classes with the exception you do not have a forum with student interaction. All communication is done directly with the teacher on a one-to-one basis. You have the option of receiving all lessons at the beginning or receiving each lesson one at a time as each is completed. Class start time is set by you as long as the date is acceptable to our teacher.

Our lessons are full of text and photos. We also include video to support this information. We have a free online class for you to try and a preview showing some of the type of things you will see in a class.

• Click here for our preview
• You can register for our free class at: Coming soon

We issue a newsletter on our main website at Arbee Designs. This keeps you up to date with new classes and notification when classes are scheduled. You can register for our newsletter here >> When you sign up for our newsletter you will receive a free pattern and you will also receive special pricing on pre-selected patterns. These are offered weekly to you and are below website prices and website specials. A great savings to you.

We also send update news to all those who are registered for our free class. You can sign up for this here: Arbee Designs Newsletter.

No. Our classes are all web based so they are viewable online. You will need a standard browser to view the text and photos. You will also need to have the latest version of Acrobat Reader, which you can download free to print any templates provided for the class you are taking. You will also need a video player such as Windows Media Player to view the videos. All software can be downloaded free.

You can download Acrobat Reader here: Acrobat Reader Download

You can download Microsoft Media Player here: Microsoft Media Player Download

Our website and classes are best viewed in the latest version of your favorite browser. Please ensure you have your browser up-to-date. If using Internet Explorer we suggest you use version 8 or higher. If you are having any difficult viewing our website or classrooms in these versions, try the Compatibility view or download Google Chrome.

You can easily convert the imperial measurements into metrics if you like, however we suggest you work with patchwork and quilting rulers in imperial measurement. You will find this a lot easier than working with metric rulers.

You can find a simple converter here: inch to cm converter

By logging into our website you have access to all classes you are registered with. You will find them under the "My Academy" link (available only when you are logged in). Once you are logged in on the website, you can enter the class room as many times as you like during the time the class is open. The class is open 24/7 for the duration from beginning to end. The length of a class depends on how many lessons it has. All scheduled classes are open for a minimum of four weeks, but always check the welcome page of the class for closing dates.

To use credit card for payment, purchase will be conducted through PayPal in US dollars by clicking on the "Enroll" button. This is a secure and safe method of using your credit card, "guaranteed by paypal" and it is free. You do not need to have a Paypal account to use this option. Paypal will prompt you to sign up with them however you may bypass this step if you wish. If you need help with this, please contact us, we can walk you through the process. To find out more about Paypal go to their website. Paypal's website

Do NOT send us your credit card information in an email. This is not secure.

Note: If you make your payment using an e-check through Paypal, the payment will have to clear the bank first before you have access to the class. Be sure you do this at least 1 week prior to class start date to ensure you can begin class when it opens.

Yes, you can pay for your class by check or money order. We require the funds to be made in US dollars. Please be aware that your check or money order will need to clear the bank before you can enter the class. This process requires a minimum of 15 days prior to class opening so send your check or money order immediately. International orders will take longer to clear.

Send checks and money orders to:
Arbee Designs
PO Box 3147
Fullerton
CA 92834
USA

The beauty of our online classes is that you do not have to be in class at the same time as your teacher or other students. You can log in whenever you please. Lessons will become available each week on a Saturday and remain open for the duration of the class. See the welcome page of your class to check for dates when lessons open and close.

We know you do not want to purchase the requirements and then find the class is cancelled. Our policy is: no minimum enrollment for any class.

Your password and email address is the key to entering your classroom. You may use it from any computer.

There are several things you should check before contacting us.

Are you sure that you have typed your emails address and the password correctly? Use lower case letters and check your "Capslock" is not on. Ensure no spaces are included into the password.

Check to be sure you are online. Can you browse other websites? If not, you may have lost connection.

Make sure the class is still running? To ensure you have all your lessons make it a point of printing all the lessons before the class closes.

If none of the above work, please contact us at aoq@academyofquilting.com

You can ask any question at any time. Be sure to check all messages already posted just in case someone else has asked your question previously.

You can log in to your classroom any time, however the lessons will not be available until the specified date. Check the Welcome page for dates of when each lesson opens.

If you know a lesson should be open but the link is not available, it may be because you need to clear your browser cache. A browser cache collects the website data the first time you open a page so that next time you enter, it will load in much faster. Sometimes this does not show updates made since you last visited therefore it needs to be cleared. This can be done by holding down the ctrl key and clicking on the refresh button. Alternatively, if you know more about your browser, you can find a setting under tools to clear the cache.

You need the latest version of Acrobat Reader to print the templates because these are saved as PDF format. PDF format will ensure that the templates will be printed at the correct size, however, you do have to check that the Page Scaling setting is set to 'None'. Generally, this setting will be set to ‘fit to page’ or ‘shrink to fit page’. You need to change this to 'None' so the templates are not distorted. Also ensure you do not have borders selected for your printout.

The classroom forum does not have a spell check however you can install one in your browser that will check all forums and forms on any website. If you use the Mozilla Firefox browser, it comes with a spell checker automatically installed. If you are using Internet Explorer you can download and install a free spell checker here: Spell Checker for IE

If you have a digital camera or scanner, you can send us a photo via email. There is specific information on how to do this on the welcome page of all classrooms.